Appointments

The majority of our appointments are released for same day bookings. We also offer some Saturday appointments which are pre-bookable in advance

To request an appointment, you can:

Phone us on 0115 9614 583 Monday to Friday from 8.00am

Visit the surgery and speak with a receptionist Monday to Friday from 8.00am to 6.30pm

Use the NHS app or systmonline, where a number of appointments are released from 6.00am (if you need help setting up an account please speak to a receptionist)

When you get in touch, our receptionists will ask you for the nature of the problem. This is because it helps us to signpost you to the right person at the right time, our receptionists are bound by the same confidentiality rules as our clinicians.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0115 9614 583, Monday to Friday from 8:00 am to 6:30 pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

In this respect, if you require a home visit, you can help us by calling reception before 10:30am.

Chaperones

It is the policy of this practice to respect privacy, dignity, cultural and religious beliefs of our patients.  If you feel you would like a chaperone present during a physical examination by a doctor or other health professional, let us know.