Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0115 9614 583, Monday to Friday from 8:00 am to 6:30 pm
- visit the surgery and speak with a receptionist, Monday to Friday from 7:00 am to 6:30 pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- phone us on 0115 9614 583, Monday to Friday from 8:00 am to 6:30 pm
- visit the surgery and speak with a receptionist, Monday to Friday from 7:00 am to 6:30 pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0115 9614 583, Monday to Friday from 7:00 am to 6:30 pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
In this respect, if you require a home visit, you can help us by calling reception before 10:30am.
Chaperones
It is the policy of this practice to respect privacy, dignity, cultural and religious beliefs of our patients. If you feel you would like a chaperone present during a physical examination by a doctor or other health professional, let us know.