Due to a large increase in COVID-19 cases in the Nottingham area, whilst we clarify that we are very much still open for business, it is with regret that from Monday 12 October, the practice can only allow patients into the surgery building who have a booked appointment. This is to protect patients, staff and the GP service.
Appointments are all initially telephone triage. If the clinician deems you need to be seen, you will be offered a video consultation or invited in to see a clinician.
All patients must wear a face covering/mask when in the surgery, unless exempt from doing so.
Prescription requests can be ordered online from the practice website via SystmOne online, the NHS App or PKB App. Prescription requests can also be sent by post, or be manually posted in the practice external post box, situated near the main doors on the car park side of the surgery.
We are sad to be saying goodbye to our Practice Nurse, Sally Horton who is leaving us tomorrow, Wednesday 23rd September.
We would like to introduce our newest member of the nursing team, Anne Herrod.
Please note we are currently having technical issues with our phone system. Our IT team are working hard to rectify the issue. Thank you for your patience
Re: Face Mask exemption letter
Whilst we appreciate that these are challenging times for our patients, it is not the responsibility of a GP to issue an exemption letter to an individual from not wearing a face mask within various public settings. We issue this advice as the official representative body of GPs across Nottingham and Nottinghamshire.
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Guidance on specific circumstances
GPs will continue to ensure that the healthcare needs of their patients continue to be met in accordance with NHS and Government guidance.
Over the last few months, there has been a considerable increase in the demand for appointments.
The surgery uses a reception triage. This system is used to assess the urgency of cases and to place patients on the appropriate clinicians session list.
When you telephone to book an appointment to see the GP, the receptionist may ask you a few simple and non-intrusive questions.
“To help make you the correct appointment are you able to tell me a brief outline of the problem”
This is because reception has a number of alterative types of appointments available to offer you. These will include:
- Same day appointments
- Urgent appointments
- An appointment with the Healthcare Assistant
- A telephone consultation with the GP
- A telephone consultation or appointment with the Practice Nurse
- A telephone consultation or appointment with an Advanced Nurse Practitioner
- Appointment with our Assistant Practitioner
- A telephone consultation with our Pharmacist
- Leaving a message for the relevant person to deal with your problem or query
- Signposting you to a Pharmacy or a counselling service.
Please note that we are closed from 12pm on Thursday 09/07/2020 for essential staff training.
We have been made aware by Public Health England of a possible cervical screening text messaging scam.
Some women are being contacted via text message, from someone claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and give personal details.
These messages are NOT from the NHS Cervical Screening Programme.
Talk to your doctor about the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus. www.nhs.uk/cancer
If you need medical help you can still contact your GP, 111 online or call 111 for help. If you are told to go to hospital, you must go. We’ll give you the care you need. www.nhs.uk
If you spot any symptoms which could indicate cancer, don’t just sit worrying about it at home – you can still contact your GP, usually by telephone or on-line. They will be able to advise on whether you need to get checked. If you have an urgent appointment for a diagnostic test, or are having treatment already it is important that you attend your appointments. The team looking after you will be able to advise on how to do this, if you are in doubt.
*❤️ GEDLING BOROUGH COUNCIL OPENS GIVING FOR GEDLING ‘SUPER FOOD BANK’ HUMANITARIAN CENTRE AND WILL BUY £20,000 OF FOOD FOR LOCAL FOOD BANKS ❤️**
A new ‘super food bank’ humanitarian centre is to be opened at Richard Herrod Centre, Carlton to help local food banks and over 400 volunteers have signed up to help.
The council will purchase £20,000 worth of food from local supermarkets and wholesalers that will be distributed from the centre, in partnership with the food banks in the borough.
The Richard Herrod Centre, based in Carlton, was closed along with the council’s leisure centres in response to the government’s measures to reduce the spread of the coronavirus. The centre itself is not a food bank and therefore will not be open to the public but it will now become the Giving for Gedling Humanitarian Centre, used to store the food. The kitchen facilities will also be used to prepare hot food to be included in food parcels. Catering staff from several local food outlets have offered to provide assistance as volunteers.
The council is also co-ordinating a team of volunteers to provide assistance to the elderly and the vulnerable who have contacted the council for help. So far, over 400 volunteers have responded to the council’s call out on the Giving for Gedling webpage. They will help deliver food parcels to properties, carry out neighbourhood checks and help distribute food to the food banks.
Any residents who are in need of support can ring the ‘Golden Number’ on 0300 500 80 80 or visit https://www.gedling.gov.uk/givingforgedling. Any residents who want to volunteer or make a donation can also do so at the same website.
Leader of Gedling Borough Council, Councillor John Clarke said:
“We are opening the Giving for Gedling Humanitarian Centre in response to the call from our local food banks who are all seeing a huge increase in demand. We are going to purchase £20,000 worth of food that will be sent to the centre before it is distributed to the food banks which, we hope, will make a significant difference to those who are in need.
These are challenging times but we cannot forget our most vulnerable and elderly who may be struggling to get food because of the virus outbreak. I would like to thank the army of volunteers who have signed up to support the Giving for Gedling scheme and the staff at Gedling Borough Council who have worked non-stop to get the centre up and running as quickly as possible. We would advise anyone who needs help or support to call the golden number or visit our website and we will make sure they are given the assistance they need.”
We are now using video consultations via the Airmid UK app - you must use your SystmOne Online details to log in. A GP/Nurse will book you a video consultation when necessary. Please contact the surgery if you have not registered for online services.
Please be aware that we are not issuing “rescue packs” to patients with asthma who have not been issued these before. Please manage your asthma as you usually would.
Following the recent Coronavirus outbreaks we have had to take the difficult decision to temporarily suspend our walk in sessions.
This means that we will offer telephone triage only.
We hope that you will understand the reasons for doing so.
We need to protect our most vulnerable patients and also our clinical team from infection.
The NHS guidelines are stated below:
NHS current standard patient guidance is as follows:
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus
• you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital.
Call 111 if you need to speak to someone.
Everyone is being reminded to follow the public health advice on the NHS website to avoid catching or spreading coronavirus.
The way we issue prescriptions is changing. When you get a prescription, it will be sent electronically to the pharmacy you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription. . For more information please visit - https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/
Primary Care Network Information
If you look after someone and require information or support the Carers Federation drop in clinics are every second Tuesday of the month. Next months is Tuesday 9th April.
If you are aged 45 years or over, and have not had your BP checked in the last 5 years. Please contact the practice and book in for a BP check.
Extra evening and weekend appointments available in local area
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
You can now manage your GP appointments and keep up to date with health communications from our practice with our new MJOG App.
Download the FREE MJOG App today! https://www.mjog.com/messenger/
Finally, we are required to ask every adult patient to sign new consent forms under the New GDPR regulations giving us consent to send text messages and emails to you with various information relevant to you. Appointment date and time reminders for example. This is a huge task, please pick up a form from reception.
It is really important for the practice to be able to contact our patients quickly and easily. In order to do this, if you have provided us with your mobile telephone number we will use this to:
- Send you appointment confirmations
- Send you appointment reminders
- Send you messages regarding results or other information that you need to be aware of
- Send you relevant health campaigns that are pertinent to you e.g. Flu Clinic invitations
- Send you other health information that may be useful
- Send you Friends and Family Survey requests
If at any time you do not wish to receive such text messages please inform a member of the reception team who will be able to opt you out of the service.
If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep our records up to date and stay in touch.
With GP’s surgeries and A&E coming under increasing pressure , we’re asking you to consider whether you can self care if your illness is not serious.
Coughs, colds and other minor illnesses can often be managed with a visit to your local pharmacist, but if your symptoms persist we recommend you book an appointment with your GP.
We understand that some health problems get worse as the weather gets colder, and we want you to be able to access the right service for your health care needs.
There are lots options available, from self-treatment to advice in a pharmacy, GP services, the NHS 111 number, mental health services, walk-in and urgent care centres and A&E.
Gedling GP, and Nottingham North and East Clinical Commissioning Group’s clinical lead, Dr James Hopkinson says: “Often people needing medical help go straight to A&E when there may be another more appropriate service available, such as their GP, pharmacist, NHS 111 or their local walk-in or urgent care centre, all of which may be better placed to help.
“People tend to get better advice and faster treatment when they need it if they choose the right NHS service for their symptoms or illness, so I’d ask them to consider carefully before going straight to A&E.”
Please remember to check with the Nurse if you need any vaccinations and get your appointment booked well in advance. See the information in the clinic and services tab at the top of the page.
Please remember that we are running walk in sessions (see below for details)so you can come and have an appointment without the need to call to book one.
If you are able to come in to the surgery between 7am and 6:30pm you can talk to the reception team who will help you with any inquires.
WALK IN SESSIONS EXPLAINED
Trentside have ‘walk in sessions’ every day and these
have proved to be quite popular with patients.
We have received some feedback and it was thought that the process of
booking in to these sessions needed to be made clearer.
Booking in time
These sessions are run by Senior Clinicians who are experienced in dealing with
most medical problems. Any issues arising during your appointment will be dealt
with appropriately. Patients presenting between the times written above, will be
Remember these sessions are a ‘walk in’ so this will involve you sitting and waiting
to be called. You will be seen in the order of your arrival.
Unfortunately we cannot give an exact time.
Please note the reception team will ‘book you in’ from 8:30am
Police forces have become aware of a fraud circulating targeting elderly and vulnerable members of the community.
Some people have received telephone calls from a caller who purports to be from a GP surgery and asks for an appointment to discuss the persons health or mobility needs. During the appointment, the older person is persuaded to buy mobility aids which are either unnecessary or inappropriate and always expensive.
If you receive a call like this, please check with your GP surgery first before agreeing to a visit.
We are delighted to have received our feedback from the CQC. Please follow the link below to view the Trentside Medical Group, CQC, Intelligent Monitoring Report.
We have recently endured a very disturbing level of foul language and aggressive behaviour directed at the staff at Trentside Medical Group on an almost daily basis.
This kind of behaviour will NOT be tolerated.
Anyone who causes a member of staff to feel humiliated,intimidated or offended will be removed from the practice list with immediate effect.
Our staff are here to help....please treat them with respect.
Patient Participation Report.
The report is available to view on this website see link on the right of this page.Please keep a look out for the full results of the recent questionnaire circulated at both sites appearing on the noticeboards around the waiting rooms.
Upcoming Practice Learning Time(PLT) events
Occasionally we undertake essential training for both clinical and administration staff and close from 12:30pm.Please keep a lookout for the times displayed on this site and in Trentside reception area.
Please visit this page regularly for updates.